Recordings from the 2025 Annual Conference-Paperwork vs Patients

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Video Summary

At Jewish Hospital, a 250-bed community teaching hospital in Cincinnati, Stroke Coordinator Kaitlyn Wilczewicz and Stroke Navigator Rachel Campbell described how clearly separating their roles improved stroke care. The coordinator focuses primarily on program operations, quality metrics, accreditation, policies, and data; the navigator works directly with patients, families, nurses, and the interdisciplinary team.<br /><br />The hospital added a navigator in 2023 to address gaps in bedside education, discharge support, acute-stroke response, and follow-up. The navigator provides personalized education and caregiver support, helps coordinate care and discharge planning, assists the emergency department, and gives staff real-time feedback. Shared tools—including daily patient audits, a digital neuroscience resource hub, and post-intervention nursing checklists—support consistent care and reduce missed quality measures.<br /><br />The presenters reported stronger nursing satisfaction and improved compliance with stroke-care measures. Patient survey results rose from 59% to 80% for education about risk factors, and from 67% to 79% for discharge education on stroke symptoms and calling 911. The team also reported faster emergency-department throughput, improved patient flow, and better patient and family support. They concluded that a navigator can complement, rather than duplicate, the coordinator role, helping a resource-limited community hospital provide more proactive, patient-centered stroke care.

Keywords

stroke coordinator

stroke navigator

patient-centered stroke care

discharge education

quality metrics

community hospital

nursing satisfaction